|
Key Takeaways •
Your claim is against the driver who damaged your
car, not against that driver's insurance company. You are not a party to
their policy, so you cannot sue the insurer directly. •
You are entitled to be put back, in money, in the
position you were in immediately before the collision, which normally means
the reasonable cost of repair, or the pre-collision value of the car less the
salvage if it is written off. •
The other driver's excess is not your problem. You
never agreed to it, and as the innocent third party you should not be asked
to carry it. •
You have three years to sue, and negotiating with
an insurer does not stop that clock. Around 65 to 70 percent of vehicles on
South African roads carry no cover at all, so act early and in writing. |
A client wrote
to us recently with a problem thousands of South Africans face every month. Her
neighbour reversed into her parked car in the complex parking area. He admitted
fault, he has insurance, she does not, and she is now dealing with his insurer.
What should she expect to be paid, and what happens if the insurer refuses to
cover the full repair cost?
The question
reaches far beyond one parking bay. South Africa had more than 13,3 million
registered vehicles at the end of 2024, and the Automobile Association, drawing
on South African Insurance Association figures, puts the proportion carrying no
cover at roughly 65 to 70 percent. In a queue of three cars at a Johannesburg
robot, two are probably uninsured. If one damages your car, everything then
depends on the law of delict and on your evidence.
What is
third-party insurance, and is it compulsory in South Africa?
Third-party
insurance is cover a driver buys to protect themselves against claims brought
by other people, and it is not compulsory in South Africa. Three people feature
in every such claim: the insurer, the insured (the driver who bought the
policy), and the third party (you, whose property was damaged). The policy
promises to indemnify the insured, which means to reimburse them for what they
are legally obliged to pay you. It promises you nothing.
Where
does the Road Accident Fund fit in, and what is a delict?
The Road
Accident Fund compensates people for bodily injury caused by negligent driving.
It pays nothing for damage to your vehicle. Property damage is recovered from
the wrongdoer personally, under the law of delict.
A delict is
simply a civil wrong. If someone carelessly damages your property, the law
obliges them to pay. You must prove four things: that the other driver acted
unlawfully, that they were negligent (they did not drive as a reasonable driver
would have), that this caused your loss, and the amount in rands. Lawyers call
that money loss your patrimonial loss, a formal way of describing the dent in
your pocket.
Can I
claim directly from the other driver's insurance company?
No. Your legal
claim lies against the driver who damaged your car, not against that driver's
insurer. The policy is a contract between the driver and the insurer, and you
are a stranger to it. In practice the insurer will usually step in, because it
will end up paying the bill, but if it stalls, under-pays or goes quiet, your
remedy is against the driver.
The Supreme
Court of Appeal set out this structure in Truck and General Insurance Co Ltd v Verulam Fuel
Distributors CC [2006] ZASCA 85. Liability insurance, the court
observed, involves three parties, the insurer, the insured and the third party
making a claim, and the insured's right to be reimbursed is tied to the
insured's own legal liability. The proper course for an injured person is to
sue the wrongdoer and then look to the insurance company.
So address your
letter of demand to the driver and copy the insurer. The driver, not you, is
the insurer's client, and the driver has the leverage to make the insurer
settle.
Where
should I take my claim, and what will it cost me?
Almost
entirely on how much you are claiming.
|
Route |
Best suited to |
Your cost |
Is the outcome binding? |
Watch out for |
|
Negotiate with the insurer |
Almost every claim, as a first step |
Nothing, unless you brief an attorney |
Only once a written settlement is signed |
Never sign in full and final settlement until hidden damage
has been checked |
|
Small Claims Court |
Claims up to R30 000 (raised from R20 000 on 1 August 2026) |
No attorney's fees at all |
Yes, and enforceable through the Magistrates' Court |
You sue the driver, not the insurer, and lawyers may not
appear for you |
|
Magistrates' Court |
Up to R200 000 (district) and up to R400 000 (regional) |
Attorney and sheriff's fees, usually recoverable if you win |
Yes |
You must prove negligence and the amount, with evidence |
|
High Court |
Claims above R400 000, and complex fleet losses |
The most expensive route |
Yes |
Costs can outrun the claim on smaller matters |
|
National Financial Ombud (Non-Life division) |
Policyholders unhappy with their own insurer |
Free |
Binding on the insurer if you accept the ruling |
It serves policyholders, so an uninsured third party has
limited access |
How much
am I entitled to be paid?
You are
entitled to be put back, in money, in the position you were in immediately
before the collision, no better off and no worse off. That single principle
answers most of the arguments that arise.
Repair
cost, or the value of a written-off car
If the vehicle
can be repaired, the measure is the reasonable cost of repair, supported by two
independent quotes or an assessor's report. If the insurer's panel beater
quotes less, ask in writing for the assessment and the reasons for the
difference. If repairs would cost more than the car is worth, you claim its
market value immediately before the collision, less whatever the wreck fetches
as salvage. A write-off is an economic decision, not a legal ruling, and you
may test the values relied on.
The
excess, and what else you can claim
An excess is
the first slice of a claim a policyholder agrees to carry under their own
policy. You never agreed to it, so as the innocent third party you should not
be asked to absorb it. You can also claim reasonable towing, storage and car
hire, proved with invoices. Two cautions: you carry a duty to mitigate, meaning
you must take sensible steps to stop the damage growing, and once you sign in
full and final settlement you cannot return for the balance.
What
have the courts decided recently, and what does it mean for me?
Three
judgments, two from the Supreme Court of Appeal within the past year, shape how
these disputes run today.
An
insurer is held to the words it agreed to
In AIG South Africa Limited and Others v Azrapart (Pty) Ltd
and Another [2025] ZASCA 172, delivered on 14 November 2025, the
owners of Fourways Mall held a policy covering business interruption caused by
infectious and contagious disease. When Covid-19 lockdowns stopped their
tenants trading, they claimed. The insurers argued the cover had found its way
into the policy by mistake, and asked the court to rectify the contract,
meaning to correct it by deleting the clause.
The Supreme
Court of Appeal refused. A party asking a court to rewrite a signed contract
must prove the mistake in the clearest and most satisfactory manner.
Negotiations had ended with a signed placing slip and a policy that both
included the cover, so the contract said what the parties had agreed. The
insurers raised the point nearly two years after the claim was lodged, and
called no witness. The appeal was dismissed with costs.
Why this
matters to you: an insurer cannot rewrite a policy after the accident because
honouring it has become expensive, so ask for the wording. Older authority
quoted in Truck and General goes further, holding that a genuine ambiguity is
read against the insurer who drafted the document. That is the contra
proferentem rule, meaning, in plain terms, against the party who put the
wording forward.
Do not
let the three-year clock run out while you negotiate
In Janse van Vuuren v WJB Stieger Konstruksie (Pty) Ltd
[2026] ZASCA 102, handed down on 24 July 2026, a homeowner sued
his builder over major structural cracks. The builder argued the claim had
prescribed, meaning expired, because three years had passed since the owner
first knew of the defects. The Supreme Court of Appeal disagreed. Prescription
runs only once a creditor has the minimum facts needed to sue and is in a
position to enforce the claim. Because the builder kept attempting repairs
until October 2018, the claim only became enforceable when those repairs
plainly failed, and so had not prescribed. A claim for damage to your vehicle
normally prescribes three years after you know who is responsible and the facts
you need to sue on, and waiting politely while an insurer considers your file
does not stop that clock.
A
split-second reaction is not automatically negligence
In Molaoa v Road Accident Fund [2025] ZAFSHC 2,
a driver was confronted by a car overtaking towards him at speed on the wrong
side of the road. He swerved, and a collision followed. The Free State High
Court restated the sudden emergency principle: someone placed in immediate
danger by another's carelessness is not negligent merely because they did not
choose the best response in that moment. At worst it was an error of judgment.
Fault is therefore not decided by who hit whom, but by what a reasonable driver
would have done on the evidence.
What
should I do, step by step, if an uninsured or insured driver damages my car?
Claims that
settle quickly are almost always those where the paperwork was done properly in
the first week.
1.
At the scene, photograph both
vehicles, the damage, the number plates and the road position, and take the
other driver's full name, identity number, address, cellphone number, vehicle
registration and insurer.
2.
Get witness names and cellphone
numbers before people drive away. Independent witnesses win these cases.
3.
Report to the police within 24
hours, obtain the accident report number, and get any admission of fault in
writing. A WhatsApp saying 'sorry, I did not see your car' is evidence.
4.
Obtain two independent repair
quotes, or an assessor's report if the car may be written off, and keep every
receipt for towing, storage and transport.
5.
Send a written letter of demand to
the driver, copied to the insurer, attaching the quotes and photographs and
giving a deadline, usually 14 days.
6.
If the offer falls short, sign
nothing in full and final settlement, diarise the three-year prescription date
at once, and consult an attorney well before that deadline.
What if
the other driver has no insurance and no money?
A judgment
against someone with no assets is a hollow victory, so the practical question
is whether the driver can pay at all. A payment arrangement made an order of
court is often worth more than a judgment you cannot execute, and where a
judgment is unpaid, a financial enquiry under section 65 of the Magistrates'
Courts Act lets the court examine the debtor's income and order instalments. If
the driver was working at the time, the employer may be liable for the
employee's negligence, which matters greatly to businesses running fleets.
Prevention is cheaper than litigation: basic third-party-only cover costs far
less than comprehensive insurance.
Conclusion:
know the rules before you accept the offer
Third-party
claims turn on four things: proof of negligence, proof of the amount, the
wording of a policy you are entitled to see, and a three-year deadline you
cannot afford to miss. For the client who wrote to us the answer was
reassuring. Her neighbour admitted fault, her car was repairable, and she was
entitled to the reasonable cost of putting it right without contributing to his
excess. Where an insurer under-pays, the offer is a starting position and not a
verdict, and a properly supported demand very often moves the number.
Frequently
asked questions
Can I
claim from the other driver's insurance if I have no insurance in South Africa?
Yes, you can
recover your loss even if you are uninsured. Your legal claim is against the
driver who caused the damage, not against the insurer, although in practice the
insurer will usually handle the matter on the driver's behalf. Being uninsured
yourself does not reduce what you are entitled to be paid.
How long
do I have to claim for damage to my car after an accident in South Africa?
Generally three
years, running from the date you know who caused the damage and know the facts
you need in order to sue. Negotiations with an insurer do not suspend that
period. If you have not settled the claim, issue summons before the three years
expire, or the claim will prescribe and fall away permanently.
Do I
have to pay the other driver's excess if the accident was not my fault?
No. An excess
is the first portion of a claim that a policyholder agrees to carry under their
own policy with their own insurer. You are not a party to that contract and
received no benefit from it. As the innocent third party, you should not be
asked to contribute towards the other driver's excess.
What can
I do if the insurance company offers less than my repair quote?
Do not sign.
Ask in writing for the assessor's report and for the reasons behind the
reduction, then respond with two independent quotes supporting your figure. If
the insurer will not move, your remedy is to sue the driver in the appropriate
court. A written, well-supported demand often closes the gap without
litigation.
Can I
take a car damage claim to the Small Claims Court in South Africa?
Yes, if your
claim does not exceed R30 000, the limit that took effect on 1 August 2026. The
Small Claims Court is free, informal and quick, and it does hear minor motor
accident claims. You must sue the driver personally, not the insurer, and
attorneys may not represent either side.
Speak to
us before you accept an offer
At Bregman
Moodley Attorneys Inc. we have been helping South Africans recover what they
are owed since 1974. Whether you are a private motorist facing a short
settlement offer, or a business with a fleet and a growing file of
uninsured-driver losses, we will tell you plainly what your claim is worth and
what it will cost to pursue it.
Call us on
+27 (0)11 646 0335, email roy@bmalaw.co.za, or visit bregmans.co.za. The first
conversation costs you nothing but a few minutes, and it may be the difference
between a partial payment and a full recovery.
This article provides
general information on South African law and is not legal advice. Every
collision turns on its own facts. Please consult an attorney about your
specific circumstances.